Refund policy
We’re happy to offer returns for a refund to your original payment method.
A return handling fee will be deducted from your refund: $9.99 for returns of 1–4 items, and $16.99 for returns of 5 or more items. For customers in island areas (Hawaii, Alaska, Puerto Rico, Guam, American Samoa, the Northern Mariana Islands, and the U.S. Virgin Islands), the return handling fee is $13.99 for returns of 1–4 items and $22.99 for returns of 5 or more items. Platinum members are not charged a return handling fee.
If you’d like to make an exchange instead, you can do so through the Loop Returns App. A $7 shipping fee will apply for exchanges.
Please note: For customers in island areas (such as Hawaii, Guam, Puerto Rico, and other U.S. territories), an $11 shipping fee will apply for exchanges.
All returns must be requested within 30 days of the order date.
Items listed below are NOT eligible for returns or exchanges:
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- Final Sale Items
- All Accessories (Jewelry, Hats, Scarves, Sunglasses, Belts & Bags)
To start your return or exchange,
Please visit our Return Center.
- Follow the steps to request your return.
- All returns must be shipped out within two weeks of requesting the return.
- Please allow up to two weeks after you have shipped the return for the refund to be processed.
* Only 1 return or exchange request is allowed per order.
* Flying Tomato reserves the right to limit service to customers that show excessive return activity.
* Any returns not following this guideline are subject to refusal.
EXCEPTIONS/NON-RETURNABLE ITEMS
1. To be eligible for a return, your item must be in new condition: unworn or unused, and in its original packaging.
2. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial.
3. All accessories, including bags and shoes, are FINAL SALE and NOT eligible for Returns.
4. All Sale items are on FINAL SALE and CAN NOT be returned for a refund.
DAMAGES & ISSUES
If you received a damaged or defective item, please contact us within 48 hours of delivery.
We ask that you please include photos of the damage to expedite the process.
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time, we may not accept a return of items with minor damage.
Please send your exchange to the below email:
damage@flyingtomato.com
REFUNDS
If your return is approved, your refund will be issued back to your original form of payment, minus a return handling fee: $9.99 for returns of 1–4 items and $16.99 for returns of 5 or more items. For island regions (Hawaii, Alaska, Puerto Rico, Guam, American Samoa, the Northern Mariana Islands, and the U.S. Virgin Islands), the fee is $13.99 for returns of 1–4 items and $22.99 for returns of 5 or more items.
Platinum members are not charged a return handling fee.
INTERNATIONAL, APO & PO BOX ADDRESSES
We do not provide return shipping labels for international orders, APO addresses, or PO Box addresses. If you wish to return, please send your return to the address below:
4770 E. 50th St.
Vernon, CA 90058
