Frequently asked questions

Discover the answers to your frequently asked questions about our products and services.

Ordering & Account management

Changes or cancellations are only possible before your order has shipped. Please contact us immediately if you need to adjust or cancel your purchase.

We conduct strict quality control checks before shipping. In rare cases, if the last available unit of an item is found to be damaged, we will cancel the order to ensure you do not receive a defective product.


Product & Sizing

Please review our size chart for standard measurements. If you need further assistance with sizing, reach out to our support team at hello@flyingtomato.com.


Shipping & Delivery

We offer international shipping to over 60 countries, including Canada and Mexico. You can verify shipping availability for your specific location during the checkout process.

Delivery generally takes between 1 and 18 days. Exact transit times depend on your selected shipping method and final destination. For complete details, please view our shipping policy.

Once your order ships, you will automatically receive a shipping confirmation email containing your tracking information.


Returns & Exchanges

You can start the return or exchange process directly through our online return center.

Please email hello@flyingtomato.com with your order number and clear photos of the item. Our team will resolve the issue for you right away.

Please allow 3–7 business days for processing once your return arrives at our warehouse. You will receive a confirmation email as soon as your store credit has been issued.


Promotions & Rewards

New subscribers to our newsletter receive a 15% off promo code and a free shipping code. If you have subscribed but haven't received your code, please check your spam folder or contact us.

No, our system only allows one promotional code to be applied per transaction.

Customers can apply up to $20 worth of rewards points per order. Click here for detailed instructions on redemption.


Payment & Installment Plans

  • Afterpay: Visit afterpay.com or call 1-855-289-6014
  • Klarna: Visit klarna.com or call 1-844-KLARNA1
  • Shop Pay: Support is available directly via the Shop Pay website

Eligibility is determined exclusively by Klarna or Afterpay. If approved, you will receive a direct confirmation email from them. If declined, your order will automatically cancel and your card will not be charged. Flying Tomato does not determine eligibility or make approval decisions.

Shop Pay loans are offered through their partner lenders, with APRs ranging from 0% to 36% based on your eligibility. For additional information, visit affirm.com/lenders.


Wholesale Inquiries

For all wholesale inquiries, please reach out to hello@snpclothing.com or shop directly through our dedicated wholesale platform at shopflyingtomato.com.