How do I return?
To start your return, please visit our return center.
When will I be refunded?
Please allow 3 - 7 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your store credit has been issued.
How do I get a promo code?
We offer a 15% promo code and Free shipping code for new customers who sign up for our promotional newsletter. (If you don't have an email, check your spam folder)
How can I reach Afterpay, Klarna or Shop Pay?
Afterpay customer service is available through their website here.
Klarna is available by phone at 1-844-KLARNA1. For more customer service contact information, visit their website here.
Shop pay customer service is available through their website here.
How do I know if I was approved or declined to checkout with an installment payment method?
Afterpay and Klarna are only offered to customers who have a US billing address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses and/or phone numbers will not be able to set up an account. Afterpay and Klarna are not available on purchases of gift cards or e-Gift cards, and may be unavailable on some products. If your order contains gift cards or other ineligible products, you will need to purchase those separately from the items that are eligible.
If you have placed your order with Klarna or Afterpay as a payment option, you will receive a Flying Tomato order confirmation via email. Your order will be held while Klarna or Afterpay verifies your information and processes your approval. Payment processing may take up to 12 hours to complete in some cases.
If approved, a confirmation email will be sent from Klarna or Afterpay outlining your purchase, due date(s), and other useful information. If you are not approved, your order will be canceled and your card will not be charged. We will send a cancellation confirmation right away so you are able to place a new order with an alternate payment method.
Flying Tomato does not determine eligibility with Klarna or Afterpay. Klarna is available by phone at 1-844-KLARNA1 or their website here. Afterpay is available by phone at 1-855-289-6014 or their website here.
What is the Shop pay rates?
Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/